1. You may return non-perishable items within 14 days of delivery for a refund or exchange if:
· Unused, unopened & in original packaging and you require an exchange.
· Faulty, damaged, or incorrect, in consideration for an exchange or a refund.
2. You may return most non-perishable items within 14 days of delivery for a refund or exchange if the item is unused and in original packaging.
3. Faulty, damaged, or incorrect items: report within 48 hours of delivery for a full refund or replacement (we cover return shipping in these cases).
4. Refunds are issued to the original payment method and processed within 3–5 business days after we receive and inspect the return. Funds may take up to 14 business days to appear depending on your bank.
5. Which items can be returned
· Items are Returnable (if unused & in original packaging):
6. Faulty, damaged, or incorrect items
If your order arrives damaged, incorrect, or is defective:
· Take clear photos of the product + packaging.
· Contact us within 48 hours of delivery with your order number and photos.
· We will confirm and either:
· Send a replacement, or
· Issue a full refund (including original shipping), and provide the return instructions. We will arrange or reimburse return shipping when the fault is ours.
7. How to request a return or refund
· Email us with: order number, item(s) to return, reason, and photos if the item is damaged or incorrect.
· We’ll reply with return approval and instructions (return address, RMA number if applicable).
· Pack the item securely — include the order receipt or order number.
· Ship the item using a trackable service (we recommend this). Keep your tracking number.
· Once we receive and inspect the item, we’ll notify you and process the refund or ship an exchange.
· Important: Returns are accepted only after approval. Unauthorized returns may be rejected.
8. Return shipping & who pays
· Customer pays return shipping for change-of-mind returns, unless otherwise stated.
· We pay return shipping if the item is faulty, damaged, or incorrectly shipped. We will either provide a prepaid label or reimburse reasonable return postage upon proof of payment.
· We are not responsible for returns lost in transit — use a tracked service.
9. Refund timing & method
· We process refunds within 3–5 business days of receiving and inspecting the returned item.
· Refunds go to the original payment method. Time to appear in your account depends on the payment provider (usually 3–14 business days).
· If you prefer store credit, let us know — we can issue store credit instead of a monetary refund.
10. Exchanges
· Exchanges are possible if required replacement item/size is in stock.
· If the replacement is not available, you may choose a refund or store credit.
11. Cancellations
· Orders can be cancelled free of charge before they are shipped. Contact us immediately.
· If the order has already shipped, follow the normal returns process once you receive it. Note: Visitor comments may be checked through an automated spam detection service.
